No tiers priced by the seat, no feature you already needed locked behind an upgrade, and no contract. Pick the shape that matches what is going on.
A single thing is broken, and you want it diagnosed and fixed without a retainer.
Best when something specific has stopped working.
Nothing has failed yet, but nobody owns the setup and it has accumulated.
Best when it has quietly grown for years.
The same direct line, month to month, for a business with nobody in-house.
Best when there is nobody to call.
Every job is quoted before it starts. No hourly surprises, no per-seat fees, and no invoice for time spent reading email.
If a job turns out bigger than the quote, I stop and tell you before spending more of your money. If it turns out smaller, you pay for what it took.
No. Work is quoted per job or per month, not per person or per device. Hiring a new employee does not change what you owe.
Start with One Problem. It is the cheapest way to learn whether this is a small repair or something structural, and the diagnosis carries into whatever comes next.
Yes, in either direction. Most relationships start with one problem and become ongoing help only once it is clear that it is worth it.